Frequently Asked Questions

Answers to frequently asked questions about our printer ink or our service can be found here. If you cannot find what you are looking for, please contact us.

Useful information

Answers to all your questions.


Per our terms and conditions, you are entitled to a 14 day, no quibble return. Simply contact us, and we'll provide full instructions on how to return your purchase. After receiving your good, we'll refund your payment immediately. No waiting for 14 or 31 days to get your money.
If you have any issues with your cartridges after receiving them, just contact us. We'll endeavour to resolve as quickly as possible, and either refund your money or issue replacements - whatever you choose. You are also covered by our 12 month guarantee.
Yes. All our products are covered by a 12 month, no quibble guarantee from the date of purchase.

Delivery

Want to know more about delivery?


Unfortunately collection is not possible. However, our next day, free delivery service means your orders will be with you as soon as possible.
Unfortunately, at this time we only deliver to UK addresses - England, Scotland, Wales and Northern Ireland. Essentially, anywhere with a UK postcode. Our free delivery service does cover all islands though - including Jersey and Guernsey.
All our products are delivered absolutely free of charge by First Class post. There are no minimum order amounts, simply free, fast UK delivery of your printer inks.
We ship all our printer ink by First Class post, absolutely free. If you order by 2pm on weekdays, your order will be shipped same day, and is typically delivered the next working day based on Royal Mail's 98% next day delivery rate.
All our products are shipped directly from our UK warehouse in London.

Ordering

Need help with the ordering process?


We accept all major credit/debit cards via our credit card processor, PayPal: Visa Mastercard Amercian Express You can checkout securely using your credit card without a PayPal account, or alternatively, use your PayPal account directly. We do not accept cheques, or cash on delivery (COD).
No. Simply choose to checkout as a guest and avoid creating an account with us. You'll receive an email to confirm your order, and one to confirm we have shipped your order.

Printer Ink

What do you need to know about our core products?


Each printer is different, but the process of installing compatible cartridges is the same for installing the higher cost cartridges direct from your printer brand. Google can help (we recommend searching for "installing YOUR PRINTER MODEL cartridges"), as can visiting the support section on the website of your printer manufacturer. And of course, if you are having trouble, feel free to contact us and we'll do our best to assist you.
Normally, just the price. Most printer cartridges consist of plastic and ink. Printer manufacturer's keep the costs high because once you've bought a printer, you can only buy their ink cartridges and in fact, most printers are subsidised or sold to you at or less than it costs to produce. Unless you buy high quality compatible ink cartridges, at a fraction of the cost.